FREQUENTLY ASKED QUESTIONS

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  • 1 Shopping
  • 2 Order
  • 3 Payment
  • 4 Shipping
  • 5 Cancellation
  • 6 Refund
  • 7 Other
1 Shopping

Shopping

Is it necessary to have an account to shop on Malanadu?

No, There is no need to create or log to any account.

Do sellers on Malanadu ship internationally?

Currently,  Malanadu provide delivery only  within Kerala.

can i buy product as bulk order

Yes, you have provided bulk order option.

2 Order

Order

I missed the delivery of my order today. What should I do?

The courier service delivering your order usually tries to deliver on the next business day in case you miss a delivery.

 

Will the delivery be tried again if I'm not able to collect my order the first time?

Couriers make sure that the delivery is re-attempted the next working day if you can't collect your order the first time.

The delivery of my order is delayed. What should I do?

On the rare occasion that your order is delayed, A new delivery timeframe will be shared with you . Our service providers will keep in touch with you.

What should I do if my order is approved but hasn't been shipped yet?

Sellers usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.

Can I take the shipment after opening and checking the contents inside?

As per company policy, a shipment can't be opened before delivery, but you can accept the shipment and get in touch with us later in case you have any concerns.

How do I know my order has been confirmed?

An e-mail & SMS will be sent once you've successfully placed your order. We'll also let you know as soon as the seller ships the item(s) to you along with the tracking number(s) for your shipment(s). 

3 Payment

Payment

What is credit card payment option?

With credit card option, you can choose to make payment for your order, with credit cards from almost all banks.

How can I order for large quantities of the product as part of a corporate order?

You can sent enquery to the PRODUCT ENQUIRY FORM that provided below product detail page for each product.

4 Shipping

Shipping

Why are faster delivery options not available at my location?

Faster delivery options may not be available at your location due to courier related reasons but we’re trying to expand our services to include more places. Stay tuned for updates!

Why can't I get some items shipped to my location?

Some couriers prefer not to ship to certain locations due to the cost involved and this is entirely at their discretion. You can check with your pincode on the product page to see any other sellers ship to your location.

5 Cancellation

Cancellations and Returns

can i replace my orders?

No currently we will not provide replacements

Can i return my product?

No, there is no provision for return, make sure that your orders are correct with quantity and price , once you ordered can't be returned

Any provision for cash refund?

No, currently no option for cash refund, make sure yourself before place order

 

Can i refund for enter a wrong delivery address?

No, currently no option for cash refund, make sure yourself before place order and make sure your address and account details are given properly.

6 Refund

Refund 

Why did the pick up of my product fail?

Our service providers will keeping touch with you, and also you can connect with us for any query by using the contact details given in the website.

How do I place an exchange request on Malanadu?

Sorry , there is no exchange policy provided by our website.

How do I place an refund request on Malanadu?

Sorry currently there is no refund policies available with malanadu.

7 Other

Other 

Are there any guidelines for writing product reviews?

Product reviews on Malanad.com are a great way to help other customers decide what to buy & avoid.

Here are some tips to writing great product reviews:

Have you used this product? 
It's always better to review a product you have personally used.

Educate your readers. 
Provide a relevant, unbiased overview of the product. Readers are interested in the pros and the cons of the product. Make sure your review stands the test of time, and what you write today is relevant even after years.

Be yourself, be informative. Let your personality shine through, but it's equally important to provide facts to back up your opinion.

Get your facts right! Nothing is worse than inaccurate information. If you're not really sure, research always helps.

Stay concise. 
Be creative but also remember to stay on topic. A catchy title will always get attention!

Easy to read, easy on the eyes. 
A quick edit & spell check will work wonders for your credibility. Also, break reviews into small, easy paragraphs.

What's not allowed in product reviews?

Customer reviews should be relevant to the product in question. The product review section on malanad.com is for you to share your opinion on the product, and for other customers to research better and have an informed buying decision. malanad.com reserves the right to remove reviews that include any of the following:

- Irrelevant review (Review consisting of a combination of random characters, random words, repeated content, reviews on another product)
- Service feedback, including availability, order or payment related queries. You may use the Contact Us form for such queries
- HTML embedded in text references to other retailers
- Pricing related comments
- Personal information (Phone numbers, postal address, email address and others)
- Profane comments. Inflammatory comments. Copyrighted comments
- Promotional content
- Reviews by or on behalf of a person or company with a financial interest in the product or a competitors product 
- Reviews written for any form of compensation
- Reviews given using fake ids, irrelevant user email ids 
- Asking for helpful votes
- Review in any language other than English 
- Feedback about errors in the product description

If I have found a security Bug/Vulnerability/Issue what should I do?

We take security very seriously at Mlanad. If you have found an issue on Malanad, you can report it to the mail provided with the below details:

1. Steps to reproduce the bug/issue

2. Your web browser/mobile browser's name and version

3. Screenshot/screencast (if any).

DISTRIBUTION ENQUIRY